Privacy Policy
Last updated: January 2026
1. Introduction
Northern Coastal Cleaning ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable state privacy legislation.
2. Information We Collect
Information you provide directly:
- Name and contact details (email address, phone number)
- Property address and details (for service delivery)
- Payment information (processed securely by Stripe)
- Booking preferences and special instructions
- Communications with us (emails, messages)
- Feedback and reviews
Information collected automatically:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and interactions with our website
- Referral source (how you found us)
3. How We Use Your Information
We use your personal information to:
- Process and manage your bookings
- Provide our cleaning services
- Communicate with you about your bookings (confirmations, reminders)
- Process payments
- Send you service-related notifications
- Request and manage customer reviews
- Improve our services and website
- Respond to your enquiries and support requests
- Comply with legal obligations
4. Third-Party Services
We use trusted third-party services to operate our business. These services may process your personal information on our behalf:
| Service | Purpose | Data Processed |
|---|---|---|
| Stripe | Payment processing | Payment card details |
| Supabase | Database hosting | Booking and customer data |
| Twilio | SMS notifications | Phone number, message content |
| Resend | Email delivery | Email address, email content |
| Vercel | Website hosting | Server logs, analytics |
Each of these services has their own privacy policy governing their use of your data. We encourage you to review their policies.
5. Payment Security
All payment transactions are processed securely through Stripe. We do not store your full credit card details on our servers. Stripe is PCI DSS compliant, ensuring your payment information is handled with the highest security standards.
6. Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience:
- Essential cookies: Required for the website to function (e.g., session management)
- Analytics cookies: Help us understand how visitors use our website
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Maintain records for accounting and tax purposes (typically 7 years)
- Comply with legal obligations
- Resolve disputes and enforce our agreements
You may request deletion of your data at any time (see Your Rights section below).
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit (HTTPS), secure database storage, and access controls for our staff.
9. Your Rights
Under Australian privacy law, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy
To exercise any of these rights, please contact us using the details below.
10. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: hello@coastal.cleaning
Address: Perth, Western Australia
Northern Coastal Cleaning | ABN: 24 330 596 362
13. Australian Information Commissioner
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Phone: 1300 363 992