Terms of Service

Online Booking: All bookings are made through our website. You will receive a quote based on the information you provide about your property. The final price may be adjusted if the property differs significantly from the description provided.

Payment: Payment is required at the time of booking. We accept major credit and debit cards through our secure payment processor, Stripe. All prices are in Australian Dollars (AUD) and include GST.

Confirmation: Once payment is processed, you will receive a booking confirmation via email and SMS. This confirmation includes your scheduled date, time, and service details.

Customer Cancellations:

• Cancellations made more than 48 hours before the scheduled service: Full refund
• Cancellations made 24-48 hours before: 50% refund
• Cancellations made less than 24 hours before: No refund

Rescheduling: You may reschedule your booking free of charge up to 24 hours before the scheduled service, subject to availability.

Our Cancellations: In the rare event we need to cancel your booking, we will offer a full refund or reschedule at no additional cost.

Access: You must ensure our cleaners have access to your property at the scheduled time. If we cannot access your property, this will be treated as a late cancellation.

Scope of Work: Our cleaning services cover standard residential cleaning tasks as described on our website. We do not handle biohazardous materials, pest control, or tasks requiring specialized equipment not typically used in residential cleaning.

Pets: Please secure any pets during the cleaning service for the safety of both our staff and your animals.

Supplies: Our cleaners bring their own cleaning supplies and equipment. If you have specific product preferences or allergies, please let us know in advance.

Damage: Our cleaners take great care with your property. In the unlikely event of accidental damage caused by our staff during the cleaning service, please notify us within 24 hours. We will assess the damage and work with you to resolve the matter fairly.

Valuables: We recommend securing valuable items, cash, and jewellery before the cleaning service. We are not responsible for loss of unsecured valuables.

Pre-existing Conditions: We are not liable for damage to items that are already in poor condition, improperly installed, or that fail due to normal wear and tear.

Limitation: Our maximum liability for any claim arising from our services is limited to the amount paid for that service.

By booking our services, you confirm that:

• You have the authority to allow us access to the property
• The information you provide is accurate and complete
• You will ensure a safe working environment for our cleaners
• You will inform us of any hazards, security systems, or special instructions